Find out what our customers have been doing
Research shows today that the companies these companies have an average churn of 2% month on month and annualized churn ranging from 10% to 60%.
An organization loses its customers to its competition for various reasons. What mainly attracts customers to go ahead with a shift is attributed to price of the product and its quality. This is true for a Telecom industry as well, and many researches show that plenty of customers switch to a different provider because of the lack of satisfaction.
BigConnect can help a lot by:
- Categorizing customers based on the ARPU into different buckets to provide privileged support based on the category. This will have an improved customer satisfaction as the users will experience a special privilege.
- Prepare new service offerings to customers based on their network usage analysis and trends
- Proactively identify possible customers that are about to churn
PERSONALIZE YOUR MARKETING
Change your offers instantly by taking into account a client’s purchase and buying history, usage patterns, favorite devices and call-center support requests. Combine them with outside data like location, social context, taxes or demographic info. A telecom operator can now even team up with merchants and other service providers and offer contextual promotions using their client’s real-time movement.
CUSTOMER JOURNEY ANALYTICS
Follow your client’s actions step by step and find out what’s the best offer to give. Establish interests and convert them into actions. You can do this by combining data such as customer demographics or click-streams with the client’s location or his preferences. By studying the large patterns, a better customer journey can be achieved.
As soon as an issue appears, you can address it before it hits the clients. This will offer a smoother customer experience, decreasing at the same time the pressure on your call centers and cutting costs.
LOSE LESS BY FRAUD
Today’s communications industry tackles a raise of communications fraud generated by the widespread use of smart devices and IP networks. Communications fraud may come from anywhere on Earth, from any source, at any given time. Decrease toll number fraud and completely avoid credit card fraud by using BigConnect's predictive mechanisms.
SECURITY AND INFORMATION MANAGEMENT
Analyze log data and detect outliers, trigger special alerts as soon as weird patterns occur, and sending them directly to a security analyst. Use a better platform for storage and analytics, cutting costs at the same time.
OPTIMIZE NETWORK TRAFFIC
Manage your network infrastructure and run real-time deep packet inspection. You can optimize the network quality, deployment and coverage by analyzing network traffic in real time, measure the cellular network performance or data traffic for provisioning.